Wall Mount Solution

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Courier Services

We use Canada Post / USPS for most shipments. Items exeeding 30kg (66lbs) will be shipped via other courier services depending on the item.

Tracking Shipment

All shipments are given tracking numbers (excluding air mail shipments). Customers will receive tracking information automatically via submited email that was used to place the order. You can visit canadapost.ca http://www.canadapost.ca/cpotools/apps/track/personal/findByTrackNumber?execution=e1s1 to track your shipments.

Delivery Time

Delivery in Canada usually takes from 1 to 7 business days. Shipments being delivered to USA usually takes from 7 to 14 business days. Please note we cannot guarantee the delivery time because it is beyond our control.

Receiving the Shipment

All shipments require signature upon arrival for your protection. If no one is home at the time of delivery, there will be a notification card left on the door and will indicate where the packge can be picked up. You must have a valid photo identification in order to pick up the item. If the package is returned to sender or unclaimed and returned back to our warehouse there will be a shipping cost incurred to you.

Custom Clearance / Duties / Taxes

Customs, duties & taxes are not included in prices. They are solely buyers responsibility and rates may vary depending on the items purchased.

Service for Customers in Military Locations

Unfortunately we are not able to ship to APO or AFO addresses as UPS will not deliver to those locations. Ideally purchase your product and have it delivered off the military base and pick it up yourself.

Lost Packages, Missing Products, and Courier Claims

In the event that the courier or shipping company has lost your package, damaged your package, or items are missing from your order you must report this to the courier or shipping company within 3 days of delivery. Also call our customer service dept so we can open a claim. A claim cannot be started after 3 days from the date of delivery. There is a simple procedure to follow when opening a claim.

Please ensure that all contents included in the shipment, as well as packaging, and weighbills are all saved and in tact for the courier to complete their inspection. Without these items the courier may not proceed with the claim and in this event WallmountSolution.com will not be held responsible. Please ensure that you keep these items and do not discard of them

Lost Packages

A lost package will only be re-shipped once the courier or shipping company has done a complete investigation to either locate the package or issue an insurance refund to us. We are unable to issue refunds on lost packages. Once the investigation by the courier or shipping company is complete, there will be a resolution. If the lost package claim is granted to us, we will re-shipped the package to the verified address on file with your credit card. Please ensure you have purchased the appropriate amount of insurance to cover the replacement value of your order if this should happen. WallmountSolution.com Inc. is not responsible for under insured lost packages.

Alternate Shipping Address Procedure:

WallmountSolution.com by rule only ships to the billing address of the credit card. You may notice this when checking out that there is not an option for an alternate address. Should you wish to add a secondary “ship to address” onto your credit card by calling the credit card company and adding it, we can confirm that this has been done and in this case we will ship to an alternate address. We will require the 1-800 number on the back of the card in order to contact the credit card company to confirm. Please inform us when this has been completed and one of the representatives from our company will take the appropriate steps required. You may also add all of this information in the “additional notes” section of your order. Please note that without the 1-800 number on the back of the card, we are unable to confirm this information, please ensure that this number as well as the alternate ship to information is in the notes section of the order. Should the credit card issuer not allow you to add a secondary ship to address, the option to fill out the credit card consent form and provide the additional information required, is available.

Damages

A damaged package will only be re-shipped once the courier or shipping company has done a complete investigation on the nature of the damage and then issuing an insurance refund to us. We are unable to issue refunds on damaged packages. Once the investigation by the courier or shipping company is complete, there will be a resolution. If the damaged package claim is granted to us, we will re-shipped the package to the verified address on file with your credit card. Please ensure you have purchased the appropriate amount of insurance to cover the replacement value of your order if this should happen. WallmountSolution.com Inc. is not responsible for under insured lost packages.

Missing Items

In the rare case that you are missing one of the items you ordered, we will require you to call us within 3 days of delivery to confirm that missing item isn’t already on route by supplying you with a tracking number. If an item is missing we will go through the same steps above for lost packages. We may require you to take some photographs of the box and packaging that your order came in. This will aid us in determining why you have a missing item or if there was a warehouse shipping error on our part. We require 5 business days for an investigation as to why an item was missing, after we have received your photos.

Backorders

In the event that WallmountSolution.com falls into a backorder situation you will be notified after you order via email. We do not forsee these situations and sometimes have no control due to manufacturer delays etc.

In this case the items that are available to ship may be shipped and the remainder of the order placed on a backorder status. In other cases the entire order will be placed on hold until the full order is available to ship. Should we receive cancellation of these orders after some items have already shipped you will incur a cancellation fee. Items returned to sender will be the responsibility of the customer and will be charged for the cost of shipping these items to the address requested and returned to our warehouse. This will result in two shipping charges.