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RMA (Return Merchandise Authorization)

Please keep your original receipt for easy RMA process.

We want you to be completely satisfied with your purchase, because happy customers tell their friends about our products and services.

All defective exchanges will be thoroughly inspected and determination will be made if eligibility requirements are met for repair or replacement. Please be sure to follow these guidelines to avoid any delay or denial of processing your defective exchange.

Defective exchange processing may take up to 10 business days from the time your package is received.

Exchanging a defective item

Unless otherwise specified below, we gladly accept defective exchanges on products within 7 days of receiving the product. We have sole discretion to exchange or repair the item and return it to you.

Simple 3 Step Defective Exchange Procedure

Step 1: Check Your Return

All products being returned must be 100% complete and must be packaged in original packaging. All packing materials, manuals, screws, cables, other accessories and documentation must be included in the original packaging, as provided by the manufacturer. A defective return will not be processed in the event any item(s) included in the original shipment to you is not present in the returned package. Items sent for return consideration will be immediately denied and WallmounSolution.com’s defective return policy will not be honored in the event that a return shipment is received by us improperly packaged, altered or physically damaged.

Step 2: Request For An RMA Number

Email for a Return Merchandise Authorization (RMA) Number. Defective returns will not be accepted at our warehouse without a valid Return Merchandize Authorization (RMA) number. RMA numbers will expire after 14 days. Any return we receive without an RMA number will be documented and returned COD back to you.

Step 3: Ship and Insure Your Return

We strongly recommend that you fully insure the package you are returning. This is for your protection, in the event the package is lost or damaged in transit. We suggest that you use a “traceable carrier” that can provide you with “proof of delivery.” We will not be responsible for items returned that are lost or damaged in transit. Postage and handling charges, both to and from our warehouse will be paid by you, the customer, and is non-refundable.

All items will be inspected and tested upon receipt.

Any discrepancies including, but not limited to, the following list will result in the package being returned to the customer COD and credit or replacement will NOT be issued.

The following criteria will be followed in rejecting defective returns:

  • Products which are improperly packaged. There must be a box around the original box. Do not attach shipping labels to the original product box.
  • Products with any standard certification labels removed (UL listing, capacity, brand name, UPC code)
  • Products or packages with barcode label removed
  • Products with serial number which does not match the serial number on package or invoice (WallmounSolution.com maintains serial number tracking)
  • DAMAGE: Any dents, scratches, defacement or abuse of base casting
  • DAMAGE: Torn or punctured tape seals
  • DAMAGE: Loose, damaged or removed screws/fasteners