If you received an item that is defective or malfunctioning within the first 30 day period, we will cover shipping charges on both ways. This 30 day period starts from the day your order has been delivered.
We will advise how to return the item(s) back to us including shipping method.
For defective items that has surpassed 30 day period, please contact us and we’ll advise what to do.
Before you return the item back to us, please follow these instructions for hassle-free return
Be sure to include RMA number in the return package
You must return the product in its original retail packaging, and must include all of its contents such as; blank warranty cards, manuals and any accessories that’s part of the product
Pack the return item in a box which it came in or use your own proper packing material to safeguard during shipping
Return items with tracking information.
If you return items without tracking option and if it gets lost during transit, we cannot provide refund or exchange.
Physically damaged products due to misuse or user’s mistake will not be covered.
We do not accept packages sent via collect or COD. The customer must pay for shipping.
Removal and or Defacing of Serial/Part number sticker(s) on ANY products will VOID ALL warranties.
In the event that a returned product has any items missing such as accessories or manuals, etc.., the return may be refused and may be shipped back to customer at customer’s expense at our sole discretion.