Terms & Conditions
The following terms and conditions govern the sale of products on our website. By submitting your order to us, you are indicating acceptance to be bound by these terms and conditions. These terms and conditions may be changed without prior notice at anytime.
Order Acceptance Policy:
We reserve the right to accept or decline your order for any reason at anytime after receiving your order. Only based on shipping confirmation will our acceptance of your order be confirmed. All orders must be pre-approved with an acceptable method of payment before shipment occurs. We may need additional information for verification purposes before we accept any order.
Accepted Payment Methods:
At this time we accept VISA, MasterCard & PayPal for online orders. When placing order with credit card, please make sure that you provide matching billing / address information associated with your credit card. If any of your billing / address information does not match the profile associated with your credit card, you won't be able to complete the purchase or your order will be held on hold until it is verified or may be cancelled solely at our own discretion. For PayPal payments, please make sure that your address is confirmed with PayPal. If your address is not confirmed with PayPal, your order will be held on hold until your address is confirmed or will be cancelled solely at our own discretion.
Payment - Authorize & Capture:
When you place order on our website, your credit card or PayPal account is not charged right away. It will only be authorized for the purchase amount and the funds will be captured only when your order ships.
Return Policy for Defective Product:
We offer 30 day return policy for defective products. We will cover the shipping cost both ways to replace the defective item with a new product for you within the first 30 day period. See more details on Return Policy.
Return Policy for Unwanted Product:
We offer 15 day return policy for unwanted products for refund or exchange. There is 15% restocking fee that will be deducted from the sub-total of the item(s) you return to us. Any shipping charges incurred to us will not be refunded and buyer is responsible for return shipping. See more details on Return Policy.
All prices shown on our website are in Canadian Dollars and do not include the applicable taxes, customs clearance fee, duties or any other handling fees unless otherwise noted.
At this time, we do not offer any form of price protection on any items sold.
We reserve the right in the event of any item listed at an incorrect price or with incorrect information due to a typographical error or an error on information received from our suppliers to decline and/or cancel any orders for the incorrectly listed item. We may cancel at our discretion orders which may or may not have been confirmed including orders which may have been paid for or charged to your credit card.
Although we try our best to display the correct image of the actual products sold on our website, in rare cases, the actual product may not look exactly the same as the images that you see on our website. The most common reason is due to manufacturer's revisions / redesign of such product(s) in order to make improvements or new product replacing the old product.
Shipping & Handling and Taxes:
You, the buyer, are responsible for all applicable delivery charges including but not limited to; order delivery to you, return shipping back to us, handling fee, taxes and other applicable tariffs associated with the purchase.
If shipment is undeliverable to you due to; incorrect / incomplete address (e.g. missing unit number), your package will be returned back to us and return shipping cost will be charged to us at counter rate which we will deduct from your order.
If recipient is unavailable to provide signature in order to receive the shipment, it will be held at the nearest post office in your area for you to pickup within certain amount of days. If not picked up within the given window of time, your package will be sent back to us. If shipment is sent back to us for any reason, carrier charges us for return shipping at counter rate and we will be obligated to charge the customer for the return shipping cost.
Limitation of Liability:
The maximum liability to you on products purchased from us shall be limited to the purchase price of the products you paid. We will not be liable for any property damage, personal injury, loss of use, interruption of business, loss of profits, or other consequential, indirect, incidental, punitive or special damages. This applies in all cases however caused, whether for breach of warranty, contract, tort (including negligence), strict liability or other reasons. Some of these limitations may not apply in some jurisdictions and those damages limitations not allowed under by exclusion or restriction under law may not apply to you.
If any provision of these Terms and Conditions is held to be illegal, invalid or un-enforceable, in whole or in part, the legality, validity and enforceability of the remainder shall not be affected nor impaired. The Terms and Conditions stated herein are declared to be Severable.