Warranty For Services

General Information

We are covered with $2,000,000 liability insurance for both Residential & Commercial. All installations services provided by Wall Mount Solution carry 1 year parts & labour warranty unless otherwise specified. You are in good hands. If any problems should arise during the warranty period, contact Wall Mount Solution and let us know the issue and we’ll try our best to remedy the problem as soon as humanly possible. The warranty covers any direct damages to your property caused by our installation services we’ve provided & failures under normal use.

If any work or modifications on the covered product / service is performed by anyone other than a staff from Wall Mount Solution, the warranty will become void. Warranty is only valid under normal use and if any indication is found that the product was in misuse; will automatically void warranty. Warranty does not cover failures caused in-part or as a whole by the product that was supplied by the customer at the time of installation. Our warranty covers products & services that are provided by Wall Mount Solution ONLY. In the event, service call/visit was scheduled and no fault is found with the product and/or services we’ve provided, the customer will be responsible for the cost of the service call/visit.

Exclusions: The warranty does not cover failure due to, but not limited to; product modifications, negligence, theft, vandalism, impact, fire, lightning, power failures and/or power surges, rust, corrosion, spilled liquids, exposure to weather, moisture and other environmental conditions or acts of Nature. The warranty does not cover routine maintenance, adjustment of controls or consumer education. Material costs for gaining access to or removal of a unit that requires special equipment or tools are not covered. Labour, material, expenses or equipment required to comply with law and/or regulations imposed or set forth by any governmental agency, are not covered in the warranty.

Delays: We promise you that we will try our best to handle the warranty process as fast as possible (seriously). However, the warranty does not guarantee days or time of service. Wall Mount Solution shall not be liable for any damages or inconvenience, whatsoever, arising out of delays, either before or after a day or time of service is agreed upon. Wall Mount Solution is not responsible for delays caused by non-availability of replacement parts.

Limit of Liability: 
The aggregate of all coverage and benefits paid or payable under the warranty shall not exceed the current value of the product, less installation costs. If the aggregate limit is met or if the product is replaced in its entirety or a warranty buy out credit is issued, the maximum liability has been met under the warranty and the customer may be required to surrender the product to Wall Mount Solution. If any modification(s) are performed by any individual or company other than Wall Mount Solution, warranty becomes void.

Buy Out: In the event the product cannot be repaired due to unavailability of repair parts or it is determined that the cost of a repair will exceed the current cash value of the product at the time of the failure, as determined by Wall Mount Solution, at its sole discretion, may buy out the warranty up to the current cash value of the product at the time of failure in the form of cheque or store credit. Shipping and overtime charges are extra.

Consequential Damages: Any representations of the warranty, other than the terms herein are not binding on Wall Mount Solution or their agents, nor shall they be liable for any incidental or consequential damages. The warranty provides specific legal rights and other rights that might vary by location. The Plan does not provide bodily injury liability, property damages liability, or any other type of liability coverage.